Frequently Asked Questions

Q: Do you cover servers and desktops?
A: Yes we cover servers, desktops, switches, routers, firewalls and other network peripherals both remotely and onsite.

Q: Are your contract terms for 1 year or longer?
A: No, our service agreements are month to month.

Q: What is meant by remote fix and repair?
A: Patriot Network Services can remotely log onto your computer (with your permission of course) and fix most problems with out you having to pay for a dispatched engineer.  When we monitor your computers that is already part of the service.

Q: If I have your services do you come on site at all?
A: Yes, we schedule regular onsite visits with our engineers to physically check your onsite hardware.  This is part of our agreement.  We also have traveling engineers who can be dispatched in case we can not repair a problem remotely.  That is also included in our services with some exceptions which are outlined in your service agreement.

Q: Does your Help Desk Phone service personnel work directly for you?
A: No, we contract that service out because by using strategic larger partners we can maintain a lower cost for the service.  However we only use a service that is USA based, uses certified engineers and are monitored by our own in house engineers.  Since this service only provides services to assist our end users with Microsoft applications such as Word and Excel, and other problems such as email, it allows our engineers to focus on your network and desk top hardware.  All of our technical engineers work for Patriot Network Services LLC.

Q: What is cloud computing?
A: The term cloud is used as a metaphor for the Internet, based on the cloud drawing used to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents. Typical cloud computing providers deliver common business applications online which are accessed from a web browser, while the software and data are stored on servers.  In general, cloud computing customers do not own the physical infrastructure.

Q: What is the down side of cloud computing?
A: Although companies might be able to save on upfront capital expenditures, they might not save much and might actually pay more for operating expenses. In situations where the capital expense would be relatively small, or where the organization has more flexibility in their capital budget than their operating budget, the cloud model might not make great fiscal sense. Other factors impacting the scale of any potential cost savings include the efficiency of a company’s data center as compared to the cloud vendor’s, the company's existing operating costs, the level of adoption of cloud computing, and the type of functionality being hosted in the cloud

 

Connecting you and your customers through technology

• Remote fix and repair
• Help Desk Services
• Hardware and Software Sales
• Website design and hosting
• Data Back up and Restore Services
• Full Managed Service Provider

Call us today for a free onsite network evaluation

978-425-4044